Terms and Conditions

Article 1. Definitions

1. Practitioner: the person who provides assistance in the field of individual healthcare to the patient on the basis of a treatment agreement;
2. Treatment agreement: the agreement between the patient and Physiotherapy Iburg with regard to the assistance to be provided in the field of individual healthcare;
3. Patient: the person who receives assistance in the field of individual healthcare on the basis of a treatment agreement;
4. Confirmation of treatment agreement: document in which the patient answers questions regarding his/her personal situation, physical condition and personal goals with regard to the treatment as well as with regard to the evaluation and reporting during and after the treatment;
5. Treatment program: a patient-oriented treatment plan that aims to alleviate or resolve complaints;
6. Physiotherapy Iburg: user of these general terms and conditions and registered with the Chamber of Commerce in Apeldoorn under number 24453165.

Article 2. Applicability

1. These general terms and conditions apply to all treatment agreements between Fysiotherapie Iburg and the patient, insofar as the parties do not expressly deviate from them in writing;
2. These general terms and conditions also apply to any additional agreements, treatment agreements and services provided to the patient;
3. The behavioral and professional rules of the Royal Society of Physiotherapy (KNGF) are part of the agreement. The patient is aware that the practitioner must respect the rules of conduct imposed by the Royal Society of Physiotherapy (KNGF) when exercising his practice. The patient accepts the consequences that may arise from this;
4. All patients can consult these general terms and conditions on the website and in the practice folder of Leeuwis Fysiogroep;
5. Physiotherapy Iburg is entitled, if it deems it necessary, to change and/or supplement these general terms and conditions.

 Article 3. Establishment of treatment agreement

1. The practitioner will enter into a treatment agreement with a patient who has expressed the wish to receive help and/or advice in the field of healthcare;
2. If the practitioner is unable to enter into the treatment agreement referred to in paragraph 1, he will explain the reason to the patient and advise the patient in finding other suitable care;
3. The treatment agreement includes the confirmation of the treatment agreement and the treatment program as well as these general terms and conditions.

 Article 4. Obligations of the practitioner

1. For the implementation of this agreement, the practitioner acts in accordance with section 7.7.5 of the Dutch Civil Code (the agreement on medical treatment) and the regulations, model regulations and/or protocols applicable to his/her professional group;
2. The practitioner is obliged to inform the patient about the proposed examination and/or treatment and about developments regarding the examination, treatment and the patient's health condition, unless the patient has indicated that he or she does not wish to receive information;
3. The practitioner keeps a file regarding the patient's treatment;
4. The practitioner is obliged to maintain confidentiality with regard to the treatment of the patient, unless the patient has given permission for the provision of information, confidentiality conflicts with a legal obligation or confidentiality cannot reasonably be expected of the practitioner;
5. In his/her work, the practitioner observes the requirements that, according to the generally accepted standard, may reasonably be imposed on a practitioner on the basis of his/her profession and taking into account his/her individual expertise. The rules of conduct, guidelines and general quality criteria drawn up by the professional organization serve as a starting point.

 Article 5. Patient obligations

1. The patient is obliged to provide information and cooperate to the best of his knowledge for the purpose of the treatment;
2. If the patient is not prepared to follow certain advice from the practitioner, he will discuss this with him or at least inform him of this;
3. The patient will identify himself at the request of the practitioner;
4. If the patient is unable to keep an appointment with the practitioner, he will cancel the appointment in a timely manner, i.e. at least 24 hours in advance. Appointments that are not canceled or canceled too late will be charged.

Article 6. Payment terms

1. These payment terms are inextricably linked to the treatment agreement and other agreements between you as a patient and Fysiotherapie Iburg;
2. Under all circumstances, the patient is responsible for full payment for services provided to the patient or on behalf of the patient;
3. The declaration for insured care is sent directly to the health insurer. If, for whatever reason, the health insurer does not make (full) payment, the patient to whom the care has been provided or the patient on whose behalf the care has been provided is obliged to pay the invoice himself;
4. Non-insured care is charged directly to the patient on the basis of an invoice;
5. Appointments must be canceled 24 hours in advance. Appointments that are not canceled or canceled too late will be charged to the patient;
6. Payment for the services is made within eight days of the invoice date. After this period has expired, default occurs and Fysiotherapie Iburg is free to take collection measures without further notice of default. In addition to the declaration, statutory interest will also be claimed. All costs associated with the collection of invoiced amounts, including extrajudicial costs, will be borne by the patient. If the practice has committed itself to a factoring company for the payment of invoices for services provided by it, the payment terms of that factoring company will prevail. 

Article 6. Quality

1. The practice complies with legal obligations regarding quality. All practitioners within our practice are registered in the Central Quality Register of the Royal Society of Physiotherapy (KNGF) and in the BIG register.

Article 7. Liability

1. Fysiotherapie Iburg is not liable for damage of any nature caused by incorrect and/or incomplete information provided by the patient, unless this incorrectness or incompleteness should have been known to the practice;
2. Fysiotherapie Iburg is not liable for damage resulting from a suspension of treatments and/or services for the patient, if that suspension is the result of the patient's failure to pay the practice's invoices on time;
3. Third parties cannot derive any rights from the content of the treatments and/or services provided. The patient indemnifies Fysiotherapie Iburg against claims from third parties who claim to have suffered damage due to or related to treatments and/or services provided by Fysiotherapie Iburg for the patient;
4. Physiotherapy Iburg is not liable for any shortcomings in treatments and/or services provided by third parties in connection with the agreement;
5. Furthermore, any liability of Fysiotherapie Iburg for damage resulting from or relating to an attributable shortcoming or unlawful act, or based on any other legal basis, is limited to the amount paid out or resulting from Fysiotherapie Iburg's professional liability insurer in this regard. amount to be paid, plus its deductible under that insurance, unless there is intent or gross negligence;
6. Limitations of liability in favor of Fysiotherapie Iburg also apply to employees and non-subordinate representatives and assistants of Fysiotherapie Iburg;
7. All claims of the patient expire twelve months after the moment at which the person concerned became aware or could reasonably have been aware of the existence of these rights of action or other rights or powers;
8. If the professional liability insurer does not pay out for whatever reason, any liability is limited to the amount paid by the patient to Fysiotherapie Iburg for the treatments and/or services in the case in connection with which the damage occurred, with a maximum of € 1,000.00;
9. Third parties cannot derive any rights from the content of the treatments and/or services provided. The patient indemnifies Fysiotherapie Iburg against claims from third parties who claim to have suffered damage due to or related to treatments and/or services provided by Fysiotherapie Iburg for the patient.

 Article 8. Intellectual Property Rights

1. The patient is not permitted to reproduce, disclose and/or exploit advice, contracts or other products of the mind produced by or on behalf of Fysiotherapie Iburg, whether or not with the involvement of third parties, without prior written permission.

 Article 9. Archiving

1. Physiotherapy Iburg will keep the file created during the performance of the treatments and/or services for at least 5 years after termination of its treatments and/or services and closure of the file;
2. The financial data will be kept for at least 7 years;
3. Once the period referred to in the first paragraph has expired, Fysiotherapie Iburg is entitled to destroy the file;
4. At the patient's request, the file can be removed from the archive within the period referred to in the first paragraph, upon payment of the actual costs to be incurred.

Article 10. Privacy

1. The practice complies with legal obligations regarding confidentiality and personal registration guidelines. Your privacy is also guaranteed with regard to the legal obligations of the General Personal Data Regulation (as of May 25, 2018)
2. Your practitioner keeps a record of your medical and personal data. The Personal Data Act applies to this registration. This law contains rules regarding the purpose of the registration, the nature of the data that is registered, the management of the data, the persons who have access to that data and the patient's right of access. All these matters are laid down in regulations.
3. For more information, please refer to the page Privacy Policy

Article 11. Complaints and dispute settlement

1. The practice has an internal complaints procedure. A copy of this complaints procedure can be requested from the practice;
2. Physiotherapy Iburg participates in the KNGF complaints procedure.

Article 12. Applicable law and choice of forum

1. Dutch law applies exclusively to all agreements;
2. The absolutely competent court in the Zutphen district is also authorized to hear disputes arising from agreements concluded with the patient;
3. These general terms and conditions apply to current treatments and/or services and new treatments and/or services that Physiotherapy Iburg carries out and/or provides.